Privacy and usage policies

TTW Company Principles
1. Commitment to Professional Traders

At TTW, our core mission is to develop high-quality trading software specifically tailored for professional traders. Our dedication is to those who take trading seriously and seek to enhance their trading strategies with reliable, cutting-edge technology.

2. Innovative Trading Tools

We provide a suite of advanced tools, including TradeFinder, TrendAnalyzer, and MarketVolume PRO, designed to deliver real-time insights into market trends and order flow events. Our software is built to present complex data clearly and effectively, enabling traders to make informed decisions swiftly.

3. Empowering Individual Strategies

TTW’s technology is crafted to complement and elevate personal trading strategies, not replace them. We encourage traders to integrate our tools into their unique approaches, fostering a blend of technology and individual expertise for optimal trading performance.

4. Unique Approach to Order Flow Analysis

Our software excels in the nuanced field of order flow analysis, offering a distinct advantage to those who master its application. We believe in the transformative power of our tools when used with skill and precision.

5. Transparency and Self-Reliance

Standard tool setups are shared on our DISCORD channel, promoting a foundation of transparency. However, the specifics of our values and settings remain proprietary to foster individual development and analytical skills among traders. This approach not only promotes personal growth and self-reliance but also safeguards the market’s integrity. If too many traders were to employ the identical setup, it could potentially impact market dynamics. We encourage a culture of innovation and individual strategy to maintain a healthy trading environment.

6. Real Traders, Real Trading

We are a collective of professional traders who derive our income from active participation in the stock and future market. Our expertise is grounded in real-world trading experience, distinguishing us from conventional course sellers or trading coaches.

7. Supportive Community

While our primary focus is trading, we understand the value of support and guidance. TTW offers personalized advice and support services tailored for serious traders who demand more than just tools—they seek a partnership in their pursuit of trading excellence.

8. Continuous Improvement and Innovation

We are committed to continuous development, both of our tools and our community. TTW stands at the forefront of trading technology and consulting support, ensuring seasoned traders have access to the best resources to succeed in the ever-evolving trading landscape.

Software Subscription Agreement

Last Update: April 10, 2023

By subscribing to TTW Trading Systems PTE. LTD. Software (the 'Software'), you agree to the following Software Service Subscription Agreement (the 'Agreement') for the product(s) you have selected:

  • TradeFinder Basic for Bookmap™
  • TradeFinder Pro for Bookmap™
  • TradeFinder Ultra for Bookmap™
  • TradeFinder CEDRO for Bookmap™
  • TradeFinder CRYPTO for Bookmap™
  • Trend Analyzer PRO and Basic for Bookmap

This Agreement is a legally binding contract between you (the 'Subscriber') and TTW Trading Systems PTE. LTD. ('TTW'). This Agreement governs your use of TTW’s range of services, software, and any associated online and offline documentation.

By clicking 'I Agree', downloading, or otherwise using the Software or Services, you consent to all the terms and conditions outlined in this Agreement. If you disagree with these terms, you must immediately stop using the Services and/or Software.

In the event of any conflict between this Agreement and any terms of use, the terms of this Agreement shall prevail and control.

TTW may modify the terms of this Agreement from time to time and shall post the most current version at www.ttwtrader.com. It is your responsibility to monitor and stay informed of any changes. Your continued use of the Services following the modification of this Agreement constitutes your consent to be bound by the modified Agreement.

During a Subscription Period, subject to your due payment and TTW’s receipt of all due and payable Subscription Fees, TTW grants you a revocable, limited, non-transferable, non-exclusive license to access the TTW Software Services and use the Services under the terms of this Agreement.

General Subscription Agreement

By agreeing to this Subscription Agreement, you agree to subscribe to the Services you have selected on a monthly, half-yearly, or yearly basis, commencing on the initial subscription date at the respective subscription rate for the selected Services, until you cancel your subscription in your member portal at https://ttwtrader.com/members/

TTW reserves the right to increase your 'Subscription Price' subscription rate upon written notice to you, provided not less than sixty (60) days before the effective date of such increase.

Once your subscription or trial payment has been charged, there is no refund policy. Please be aware of your subscription payment dates and cancel in time if you do not wish to continue your service.

You understand that an active subscription is required to use the Software and to obtain technical support, including, but not limited to, activation, re-activation, and authorized transfer of the Software to another computer. You may cancel your order for subscription services at any time at https://ttwtrader.com/members/

Further terms and conditions are in the TTW Software License Subscription Agreement below.

TTW Software Licence Subscription Agreement

This Agreement is a subscription contract for services, setting forth the terms and conditions of the license to use TTW Software for Bookmap™ (the 'Software'). Additional terms and restrictions concerning your use of the Software are contained in the respective TTW Trading Systems PTE. LTD. End-User License Subscription Agreement(s) and are incorporated herein by reference. This Agreement shall automatically renew from month to month, unless otherwise terminated according to its terms.

Software

'Software' refers to all TTW-TradeFinder for Bookmap™ Software, or any or all thereof, as applicable, and any other computer software or electronic files provided by TTW to you under the terms of this Agreement.

Licensee

The term 'Licensee' shall refer to the individual customer or customer firm granted the License(s) under the terms of this Agreement.

By accepting this Agreement, you, as the Licensee and recipient of the service, acknowledge that you are a business entity, not an individual consumer. You understand that all prices are exclusive of VAT or sales tax. You shall provide proof of your business status in the form of a commercial register excerpt or confirmation from the tax office to TTW without being requested. The tax liability is transferred to you as the service recipient.

Contact Person

The term 'Contact Person' shall refer to the individual designated by the Licensee, if different, to receive all notices or other information regarding or affecting the License(s) or the Software. The Licensee agrees to provide TTW with the name, address, telephone number, and email address of the Contact Person and promptly notify TTW of any changes thereto.

Payment Terms and Termination

The monthly, half-yearly, or yearly subscription contract for services requires payment of a Subscription Fee, which shall be charged and accrued on or about the same business day of each month, half-year, or year until this Agreement is terminated by TTW or until the Licensee notifies TTW of, and TTW receives, a termination notice from the Licensee canceling their subscription.

The Licensee authorizes TTW Trading Systems PTE. LTD. to charge their bank debit or credit card account for periodic subscription fees automatically. The Licensee agrees to maintain their account current and in good standing, such that charges can be collected. The Licensee shall also promptly inform TTW of any changes in the account number, expiration date, or other information necessary to ensure the uninterrupted processing of payments.

Subscription Fees are non-refundable if the Subscriber cancels or if the Subscription is terminated for cause. TTW is not obligated to prorate or refund any accrued subscription fees. Subscription fees are due and payable to TTW on or about the same business day of each month in advance, without demand (hereinafter 'Due Date'). Any subscription fees due and payable to TTW, not received by the Due Date, shall be considered delinquent.

Please review our full TTW Refund Policy

TTW reserves the right to terminate the Licensee’s access to the Software if the Licensee is delinquent, as previously defined.

An active subscription is necessary to use the Software or obtain technical support, including, but not limited to, activation, re-activation, registration, re-registration, and authorized transfer of the Software by the Licensee to another user. Terminating the Licensee’s subscription for any reason will immediately result in the denial of access to the Software and related services. Program updates for all TTW-TradeFinder for Bookmap™ software products are provided to Licensees at no additional cost.

Updates

While this Agreement is in effect, TTW will provide the Licensee with all applicable updates and upgrades for the Software at no additional charge unless otherwise stated. TTW reserves the right to deliver updates and upgrades via internet download. Current updates and upgrades will not be available to delinquent Licensees.

Additional Services

TTW offers training materials accessible within the Software and online at www.ttwtrader.com. Unlimited, toll-free customer support related to the Software is available at no additional charge to current subscribers. TTW reserves the right to modify, add, or remove items from the list of Additional Services, charge a fee for any Additional Service before delivery, or deny the Additional Service to any Licensee for any reason at TTW’s sole discretion. These services may be offered through various methods, including mail, electronic mail, text messaging, telephone, facsimile, the TTW website, or other methods, as determined by TTW.

Grant of License

TTW grants the Licensee a number of licenses to use the Software corresponding to the Licensee’s subscriptions. Licenses may be used on a computer network and/or individual stand-alone computers. One license is required for each authorized workstation, whether on a network or stand-alone, irrespective of the number of users. Additional licenses may be added to the Licensee’s Monthly Subscription Fee. If periodical Subscription Fee payments are not received as stipulated in this Agreement, TTW may revoke the Grant of License without further notice to the Licensee.

Limited Warranty

The Software is provided 'AS IS' and to the maximum extent permitted by applicable law, TTW disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and any warranty against infringement. The Licensee assumes the entire risk related to the quality and performance of the Software. This Limited Warranty provides the Licensee with specific legal rights, which may vary depending on the jurisdiction.

If TTW fails to remedy material defects in the Software, the Licensee’s exclusive remedy shall be, at TTW’s option, either (a) a refund not exceeding the license fee paid for the current term of the Agreement, or (b) correction of the Software at TTW’s sole expense.

No Liability for damages or trading losses (See also Disclaimer – TTWTrader)

To the maximum extent permitted by applicable law, TTW shall not be liable for any damages whatsoever (including, without limitation, damages for loss of trading profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use or inability to use the Software, even if TTW has been advised of the possibility of such damages. Some jurisdictions may not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to the Licensee.

General

In the event the terms of this Agreement conflict with any other representations, either express or implied, made by any person or contained within any materials supplied by TTW, the provisions of this Agreement shall prevail. All prices and terms are subject to change, and TTW reserves the right to increase the Licensee’s Monthly Subscription Fee rate upon written notice to the Licensee, provided not less than sixty (60) days before the effective date thereof. If any provision of this Agreement is held by a court of competent jurisdiction to be illegal, invalid, or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect. The Agreement specifies that any cause of action arising under or in connection with this Agreement shall be governed by the laws of Singapore, and the venue shall be Singapore.

By accepting this Agreement, the Licensee expressly consents to allow TTW Trading Systems PTE. LTD. to send information to the Licensee or the Licensee’s designee for any purpose via facsimile transmission or text messaging to any wireless device number provided by the Licensee or the Licensee’s designee. Additionally, the Licensee consents to TTW Trading Services Ltd. contacting the Licensee or the Licensee’s designee via telephone, electronic mail, or any wireless telephone number provided by the Licensee or the Licensee’s designee.

Failure by TTW Trading Systems PTE. LTD. to exercise any of its rights under this Agreement shall not be construed as a waiver of TTW Trading Systems PTE. LTD.’s ability to exercise such rights thereafter.

Refund Policy

Last updated: April 20, 2023

Please read below the terms and conditions of our TTW General Refund Policy for all TTW software products. You explicitly agree with our refund policy by purchasing any of our TTW software products on any official marketplace.

Downloadable Software Refund Policy

All TTW software products are available on our website, ttwtrader.com, and our partner’s website, Bookmap Marketplace, is downloadable.

  • Our TTW software products have additional resources such as a User Guide, Product WIKI, YouTube video materials, and a trading room on DISCORD to help you better understand how it works.
  • If you purchase one of our products after your payment has been cleared by Stripe, you can download the file from your personal member account at the ttwtrader.com/members portal.
  • Once you make a purchase, no refunds will be given.
  • After purchase, our support is available to assist in installation and configuration via our Support Helpdesk. It’s the official channel for delivering proper support.
  • If you discover an issue that has substantially diminished your experience of our software, please issue a support ticket describing the issue so that we can assist you in resolving any problem you may have experienced.
  • No refunds shall be given on grounds of “we changed our mind“ or “forgot to cancel the subscription.” You have to prove that the product does not work as expected and assist us in checking the issue before requesting a refund.
  • Special offers and promotions provided by TTW Trading Systems PTE. LTD. are non-refundable. During promotional periods, customers may receive benefits such as complimentary educational resources, exclusive trading sessions, and reduced subscription fees. These offers and benefits are provided with the understanding that they are exceptions to our standard policies and, as such, are non-refundable under any circumstances.
  • You cannot request a refund based on functionality. We put effort into delivering high-quality software and regularly check its compatibility with the current versions of the platform Bookmap we support.
  • You cannot request a refund based on errors in 3rd party add-on software.
  • Our products are obfuscated and copy-protected. These are related to licensing only and have no impact on how modules work/function. The only point that obfuscated code and license-checking systems make is to handle licensing and protect our intellectual properties. No refunds shall be given on a temporary outage of the licensing server.
  • In rare instances and only within 30 days of purchase, if, due to technical difficulties or platform incompatibilities, the software will not function, we may, at our discretion, issue a refund.
  • Recurrent payments for a subscription can’t be refunded.
  • You must actively cancel your subscription in your ttwtrader.com/members portal if you no longer want to be subscribed and to pay for it.
  • Refunds are costly. The refundable fee established by Stripe determines the expense of refunds. Actually, (May 2023), the fee is 5% of the amount to be refunded. The refund amount will be subtracted from the Stripe fee we incur for processing the refund.
Acceptance of this Refund Policy

It is your responsibility to familiarize yourself with this refund policy. By placing an order for our products, you indicate that you have read this refund policy and agree with and fully accept the terms of our refund policy.

If you do not agree with or fully accept the terms of this refund policy, we ask you not to place an order with us.

Disclaimer
Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to TTW Trading Systems PTE. LTD., Singapore, 287995.
  • Service refers to the Website.
  • You means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Website refers to ttwtrader.com, accessible from https://ttwtrader.com
Disclaimer

The information contained on the Service is for general information purposes only.

The Company assumes no responsibility for errors or omissions in the contents of the Service.

In no event shall the Company be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. The Company reserves the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice.

The Company does not warrant that the Service is free of viruses or other harmful components.

FTC Affiliate Disclaimer

The disclosure that follows is intended to fully comply with the Federal Trade Commission’s policy of the United States that requires the Company to be transparent about any and all affiliate relations the Company may have on the Service.

You should assume that some of the links are “affiliate links”, a link with a special tracking code.

This means that if You click on an affiliate link and purchase the item, the Company may receive an affiliate commission. This is a legitimate way to monetize and pay for the operation of the Service and the Company gladly reveal its affiliate relationships to You.

The price of the item is the same whether it is an affiliate link or not. Regardless, the Company only recommends products or services the Company believes will add value to users.

Affiliate advertising programs that the Service uses are:

  • Bookmap
  • NinjaTrader
  • Lizardindicators
  • SpotGamma
External Links Disclaimer

The Service may contain links to external websites that are not provided or maintained by or in any way affiliated with the Company.

Please note that the Company does not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.

Errors and Omissions Disclaimer

The information given by the Service is for general guidance on matters of interest only. Even if the Company takes every precaution to insure that the content of the Service is both current and accurate, errors can occur. Plus, given the changing nature of laws, rules and regulations, there may be delays, omissions or inaccuracies in the information contained on the Service.

The Company is not responsible for any errors or omissions, or for the results obtained from the use of this information.

Fair Use Disclaimer

The Company may use copyrighted material which has not always been specifically authorized by the copyright owner. The Company is making such material available for criticism, comment, news reporting, teaching, scholarship, or research.

The Company believes this constitutes a “fair use” of any such copyrighted material as provided for in section 107 of the United States Copyright law.

If You wish to use copyrighted material from the Service for your own purposes that go beyond fair use, You must obtain permission from the copyright owner.

Views Expressed Disclaimer

The Service may contain views and opinions which are those of the authors and do not necessarily reflect the official policy or position of any other author, agency, organization, employer or company, including the Company.

Comments published by users are their sole responsibility and the users will take full responsibility, liability and blame for any libel or litigation that results from something written in or as a direct result of something written in a comment. The Company is not liable for any comment published by users and reserves the right to delete any comment for any reason whatsoever.

No Responsibility Disclaimer

The information on the Service is provided with the understanding that the Company is not herein engaged in rendering legal, accounting, tax, or other professional advice and services. As such, it should not be used as a substitute for consultation with professional accounting, tax, legal or other competent advisers.

In no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever arising out of or in connection with your access or use or inability to access or use the Service.

“Use at Your Own Risk” Disclaimer

All information in the Service is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.

The Company will not be liable to You or anyone else for any decision made or action taken in reliance on the information given by the Service or for any consequential, special or similar damages, even if advised of the possibility of such damages.

Trading Disclaimer

ALL TRADING (including and not limited to Bitcoin, Altcoin, Futures, stocks and options trading) involves substantial risk of loss and is not suitable for every investor. The valuation of trading products may fluctuate, and, as a result, you may lose more than your original investment. The highly leveraged nature of futures trading means that small market movements can have a great impact on your trading account, and this can work against you. If the market moves against you, you may sustain a total loss greater than the amount you deposited into your account. You are responsible for all the risks and financial resources you use. You should not engage in trading unless you fully understand the nature of the transactions you are entering into and the extent of your exposure to loss. Trade only with risk capital, which means that you trade with money that, if lost, will not adversely impact your lifestyle and your ability to meet your financial obligations. Past performance is not necessarily indicative of future results. If you do not fully understand these risks, you must seek independent advice from your financial adviser.

Hypothetical performance results have many inherent limitations, some of which are described below. No representation is being made that any account will or is likely to achieve profits or losses similar to those shown. There are frequently sharp differences between hypothetical performance results and the actual results subsequently achieved by any particular trading program, strategy or study. One of the limitations of hypothetical performance results is that they are generally prepared with the benefit of hindsight. In addition, hypothetical trading does not involve financial risk, and no hypothetical trading record can completely account for the impact of financial risk of actual trading. For example, the ability to withstand losses or to adhere to a particular trading program, strategy or study in spite of trading losses are material points which can also adversely affect actual trading results. There are numerous other factors related to the markets in general or to the implementation of any specific trading program, strategy or study which cannot be fully accounted for in the preparation of hypothetical performance results and all which can adversely affect trading results.

ALL INFORMATION ON THIS WEBSITE IS PROVIDED FOR EDUCATIONAL PURPOSES ONLY AND NOT AN OFFER OR A RECOMMENDATION TO TRADE FUTURES CONTRACTS, STOCKS, CRYPTOS, OPTIONS OR FOREX.

Contact Us

If you have any questions about this Disclaimer, You can contact Us: [email protected]

Privacy Policy

Last updated: February 07, 2022

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Company (referred to as either 'the Company', 'We', 'Us' or 'Our' in this Agreement) refers to TTW Trading Systems PTE. LTD., Singapore, 287995. For the purpose of the GDPR, the Company is the Data Controller.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: Singapore
  • Data Controller, for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
    For the purposes of GDPR, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
    For the purpose of the GDPR, Service Providers are considered Data Processors.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to ttwtrader.com, accessible from https://ttwtrader.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
    Under GDPR (General Data Protection Regulation), You can be referred to as the Data Subject or as the User as you are the individual using the Service.
Personal Data collected

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data
Usage Data collected

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be 'Persistent' or 'Session' Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies here: Cookies by TermsFeed Generator.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies
    Type: Session Cookies
    Administered by: Us
    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Notice Acceptance Cookies
    Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies
    Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
  • Tracking and Performance Cookies
    Type: Persistent Cookies
    Administered by: Third-Parties
    Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability
Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

Analytics

We may use third-party Service providers to monitor and analyze the use of our Service.

Google AnalyticsGoogle Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

Email Marketing

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

We may use Email Marketing Service Providers to manage and send emails to You.

  • Mailchimp
    Mailchimp is an email marketing sending service provided by The Rocket Science Group LLC.
    For more information on the privacy practices of Mailchimp, please visit their Privacy policy: https://mailchimp.com/legal/privacy/
  • elasticemail.com
    Their Privacy Policy can be viewed at https://elasticemail.com/resources/usage-policies
Payments

We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Stripe's Privacy Policy can be viewed at https://stripe.com/us/privacy

Usage, Performance and Miscellaneous

We may use third-party Service Providers to provide better improvement of our Service.

FreshDesk is a customer support software. The service is operated by Freshworks, Inc.
FreshDesk service may collect information from Your Device.
The information gathered by FreshDesk is held in accordance with its Privacy Policy: https://www.freshworks.com/privacy/

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:

  • Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
  • Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
  • Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
  • Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
  • Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
  • Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Your Rights under the GDPR

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights. You have the right under this Privacy Policy, and by law if You are within the EU, to:

  • Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.
  • Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.
  • Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.
  • Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
  • Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
  • Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Exercising of Your GDPR Data Protection Rights

You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us via e-Mail: [email protected]

Legal Notice

If you require any more information or have any questions about our site’s disclaimer, please feel free to contact us by email at [email protected].

Disclaimers for ttwtrader.com

All the information on this website – ttwtrader.com – is published in good faith and for general information purposes only. ttwtrader.com does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this website (ttwtrader.com), is strictly at your own risk. ttwtrader.com will not be liable for any losses and/or damages in connection with the use of our website.

From our website, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link which may have gone ‘bad’.

Please be also aware that when you leave our website, other sites may have different privacy policies and terms, which are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their “Terms of Service” before engaging in any business or uploading any information.

Should we update, amend or make any changes to this document, those changes will be prominently posted here.

TTW Trading Systems PTE. LTD.
Singapore 287995

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