Last updated: March 10, 2025
Please read below the terms and conditions of our TTW General Refund Policy for all TTW software products. You explicitly agree with our refund policy by purchasing any of our TTW software products on any official marketplace.
Downloadable Software Refund Policy
All TTW software products are available on our website, ttwtrader.com, and our partner’s website, Bookmap Marketplace, is downloadable.
- Our TTW software products have additional resources such as a User Guide, Product WIKI, YouTube video materials, and a trading room on DISCORD to help you better understand how it works.
- If you purchase one of our products after your payment has been cleared by Stripe, you can download the file from your personal member account at the ttwtrader.com/members portal.
- Once you make a purchase, no refunds will be given.
- After purchase, our support is available to assist in installation and configuration via our Support Helpdesk. It’s the official channel for delivering proper support.
- If you discover an issue that has substantially diminished your experience of our software, please issue a support ticket describing the issue so that we can assist you in resolving any problem you may have experienced.
- No refunds shall be given on grounds of “we changed our mind“ or “forgot to cancel the subscription.” You have to prove that the product does not work as expected and assist us in checking the issue before requesting a refund.
- Special offers and promotions provided by TTW Trading Systems PTE. LTD. are non-refundable. During promotional periods, customers may receive benefits such as complimentary educational resources, exclusive trading sessions, and reduced subscription fees. These offers and benefits are provided with the understanding that they are exceptions to our standard policies and, as such, are non-refundable under any circumstances.
- You cannot request a refund based on functionality. We put effort into delivering high-quality software and regularly check its compatibility with the current versions of the platform Bookmap we support.
- You cannot request a refund based on errors in 3rd party add-on software.
- Our products are obfuscated and copy-protected. These are related to licensing only and have no impact on how modules work/function. The only point that obfuscated code and license-checking systems make is to handle licensing and protect our intellectual properties. No refunds shall be given on a temporary outage of the licensing server.
- In rare instances and only within 30 days of purchase, if, due to technical difficulties or platform incompatibilities, the software will not function, we may, at our discretion, issue a refund.
- Recurrent payments for a subscription can’t be refunded.
- You must actively cancel your subscription in your ttwtrader.com/members portal if you no longer want to be subscribed and to pay for it.
- Refunds are costly. The refundable fee established by Stripe determines the expense of refunds. The fee is 10% of the amount to be refunded. The refund amount will be subtracted from the Stripe fee we incur for processing the refund.
Acceptance of this Refund Policy
It is your responsibility to familiarize yourself with this refund policy. By placing an order for our products, you indicate that you have read this refund policy and agree with and fully accept the terms of our refund policy.
If you do not agree with or fully accept the terms of this refund policy, we ask you not to place an order with us.